Operations, Meet Marketing
The Dynamics 365 for Field Service empowers in-the-field technicians to improve first time fix rates and complete more service calls, quicker. Since most technicians are customer facing, Bluleader’s Equip will unlock a hidden revenue generation stream by enabling essential sales capability.
By leveraging the power of the Azure platform and using IOT sensors, AR and hand-free calling technicians can not only be proactive but extremely efficient and productive in resolving issues. Dynamics’ resource scheduler optimises allocations, and routes and the offline mobile capability ensures a job can still be done even when they are out of range. Customers are constantly kept up-to-date with real-time stacking and alerts and are empowered with self-service capability. The use of knowledge base and collaboration tools allow for a next level service delivery by pre-empting resolutions and involving your internal network to resolve complex problems without the need for travel.
A facilitated workshop designed to enable the identification and collective agreement of; business drivers, prioritising problem areas, and classifying these against functional requirements. A powerful workshop to align multi-division organisations. From $3000
For pure service organisations, Equip will make the biggest difference to the consistency with which you provide exceptional customer service experiences by fully digitising the framework around which your technicians operate.