Join Business leaders who are embracing Customer Experience (CX) and moving forward in their digital transformation journey. You will hear from leading Australian brands who have taken their next steps on their path toward a seamless omnichannel experience. Improved adoption, usability, sustainability and scalability are just some of the results achieved from the CX projects
With classic BW coming to the end of its life, it is time for organisations to consider their options. Data is king in the business world of today and losing competitive advantage and opportunities for sales and growth are compelling many businesses to assess their next move. SAP’s faster and more powerful BW/4HANA seems
Determining what discount rate (or incremental borrowing rate) to use when adopting the new IFRS 16 standard is one of the most important judgments that organisational management will need to make. Ascertaining what discount rate to use is complex and it should be noted that this decision will have the largest qualitative impact on
On 2nd March 2019, Device Technologies (DTA) celebrated their 10 year anniversary of SAP. As part of commemorating this milestone, they wanted to share the journey with their team and highlight the transformational impact that SAP has had on the business, particularly surrounding Customer Service (both in the field as well as in-house), Contact
Collecting and classifying contracts is perhaps one of the biggest challenges facing organisations in their journey to become compliant with the new IFRS 16 accounting standard. Ensuring that this master data is collected, collated and recorded is paramount to a successful IFRS 16 project. Contracts (Leases) are entered into by various departments across a
Bluleader is the recipient of the prestigious ‘SAP APJ Customer Experience Partner Excellence Award, 2019
Bluleader has been announced as the recipient of the prestigious ‘SAP APJ Customer Experience Partner Excellence Award, 2019’. This award recognises partner excellence in driving and delivering superior Customer Experience outcomes and innovation for SAP customers, as well as a dedication to working directly with SAP to maintain a leading market status in all
SAP Recognised Expertise in SAP Hybris Cloud For Customer We are incredibly pleased to announce that Bluleader has been awarded the SAP Recognized Expertise Partner status for SAP Sales Cloud (Cloud for Customer). SAP Recognized Expertise is awarded to partners who have met stringent requirements that demonstrate a depth of experience and show a
Companies have recognised that big data is the segue for a strategic competitive advantage. Data has become the accelerator that has enabled businesses to gain a 360-degree view of their customers, allowing for greater control of the customer journey, increased influence on buying propensity, smarter analytics-based decision making and data-driven sales. Data processing techniques
The internet has structurally changed sales field operations. In the past, salespeople played a vital role in influencing purchasing decisions although with the prolific amount of information now available consumers are significantly further down the sales funnel in that they are more educated and have access to more information about products than ever before.
When it comes to hot water, Australia counts on Rheem Australia Pty. Ltd. to keep it warm. As the country’s largest supplier of water heaters, Rheem has been manufacturing in Australia for over 75 years, and the company remains at the forefront of innovation in all forms of water heating technology. So, when the peak winter season arrives, it must be able to handle higher customer inquiry volumes, regardless of the communication channel.