CX

Lion Drives Digital Transformation with SAP CX

We live in the most advanced and arguably exciting time in human history. We’re lucky enough to have access to technology and resources that can streamline the business environment and allow freedom and capabilities we could only dream of in the past. In the words of Elon Musk, “I’m interested in things that change

By |2019-11-06T02:04:29+00:00October 16th, 2019|Customer Experience, CX, eCommerce|

Device Technologies talks eCommerce using SAP Commerce

With our next round of exciting breakfast events in Sydney and Melbourne fast approaching, we sat down with Michelle Stewart - ‘General Manager – Marketing and Digital' of Device Technologies, to hear more about their experience configuring and deploying new technologies and some key learnings from the journey. About

By |2019-11-06T02:02:00+00:00September 18th, 2019|Customer Experience, CX, eCommerce, SAP Cloud|

Moving Forward
Business Leaders Breakfast
CX and Digital Transformation

Join Business leaders who are embracing Customer Experience (CX) and moving forward in their digital transformation journey. You will hear from leading Australian brands who have taken their next steps on their path toward a seamless omnichannel experience. Improved adoption, usability, sustainability and scalability are just some of the results achieved from the CX projects

Delivering Redundancy – how to design yourself out of a job.

There are so many ways to measure if a project was successful, my preferred measure of project success is ‘redundancy’. Not the redundancy which spirals your life into unemployment and financial trauma, nor the redundancy of incumbent systems (although that’s sometimes desirable too!). But this redundancy surrounds the shelf life of the consultant and

The Power of Dynamics – Proving it’s not “Just a CRM”

As Dynamics 365 Consultants, it is our duty to understand and truly know our respective product areas - this comes with education and experience. Then, we must use this knowledge to guide our Customers and users in how Dynamics can be leveraged for them to overcome their challenges and reach optimal business results.  However,

Device Technologies celebrates a phenomenal 10 year partnership with SAP and Bluleader

On 2nd March 2019, Device Technologies (DTA) celebrated their 10 year anniversary of SAP.  As part of commemorating this milestone, they wanted to share the journey with their team and highlight the transformational impact that SAP has had on the business, particularly surrounding Customer Service (both in the field as well as in-house), Contact

Case Study – Adoption of Dynamics 365 CE creates greater operational efficiency

‘The new Dynamics 365 system has vastly improved our ability to drive sales efficiency and reduce administration effort’ – Company Director This professional services company is a leading independent Australian systems integration firm focused on delivering Customer Experience consulting solutions.   Having grown in size significantly, they identified a need to implement a new internal

Bluleader is the recipient of the prestigious ‘SAP APJ Customer Experience Partner Excellence Award, 2019

Bluleader has been announced as the recipient of the prestigious ‘SAP APJ Customer Experience Partner Excellence Award, 2019’. This award recognises partner excellence in driving and delivering superior Customer Experience outcomes and innovation for SAP customers, as well as a dedication to working directly with SAP to maintain a leading market status in all

By |2019-01-09T09:19:17+00:00January 9th, 2019|CX, SAP, SAP Recognised Expertise Partner|

Bluleader is awarded SAP Recognised Expertise in SAP Hybris Cloud For Customer (SAP Sales Cloud)

SAP Recognised Expertise in SAP Hybris Cloud For Customer We are incredibly pleased to announce that Bluleader has been awarded the SAP Recognized Expertise Partner status for SAP Sales Cloud (Cloud for Customer).  SAP Recognized Expertise is awarded to partners who have met stringent requirements that demonstrate a depth of experience and show a

By |2018-10-03T08:10:17+00:00October 2nd, 2018|Customer Experience, CX, SAP, SAP Cloud, SAP Recognised Expertise Partner|

Win the numbers game with data-driven sales

Companies have recognised that big data is the segue for a strategic competitive advantage. Data has become the accelerator that has enabled businesses to gain a 360-degree view of their customers, allowing for greater control of the customer journey, increased influence on buying propensity, smarter analytics-based decision making and data-driven sales. Data processing techniques